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#Open lightwright 6 file with lightwright 5 update#
Please compare the update history between the working well computer and affected computer: Go to control Panel>Windows update>check for Updates>View update history to check that.Then open the affected files from the local sync folder to see the result. Up your computer to sync your OneDrive for Business files in Office 365 to sync the OneDrive files to the affected computers. Are the affected computers and working well computers have the same OS version and Office version?.Does the issue happen to only specific files or random files?.Upload a copy of the files to rename them a shorter name, for example: “C” to see the result.To narrow down the issue, please provide the information below: When the DDE is checked, the issue disappears.They open the workbooks from OneDrive cloud to desktop client.The issue only happens to the specific computers.
#Open lightwright 6 file with lightwright 5 Pc#
Īlso, after I checked 'File Tab on Excel->Advanced -> General -> Ignore other applications that use Dynamic Data Exchange’ on the PC that has problem, I did not see the error.īut I do not want to keep this setting since it will creates other issues. But anyway, I would rather avoid changing setting. The user can edit the folder but there was no menu of sharing the folder and sync with own local folder. > I was not able to share the folder with OneDrive Sync client. Any issue found when opening the same Excel files via OneDrive sync client (i.e., the local sync folder)? If users aren't affected by using the sync client, there could be a temporary workaround before the issue > Yes Via OnDrive for Business for web (part of O365) right click the file ->Open in Excelģ. > This issue happen to User A,B & C and other users never see this. If you feel a reply works for you, please kindly vote or mark it as it will be beneficial to other community members reading this thread. In case the situation is going worse, please continue monitoring the issue and let us know whether the issue is spread to more users. Can you see the same error message there? On another PC, try open the same Excel file with affected user' account signed in following the same reproducing steps. Any issue found when opening the same Excel files via OneDrive sync client (i.e., the local sync folder)? If users aren't affected by using the sync client, there could be a temporary workaround before the issue is resolved.Ĥ. How do affected users open the Excel files? Via OneDrive for Buiness web version -> choose Open in Client?ģ. Does this issue happen to specific users or random multiple users? For example, only User A & B find this issue, and other users never see this.Ģ. Therefore, I would like to confirm several points below:ġ. Moved from: OneDrive / Working with files and folders on OneDrive / Editing and viewing files and folders / OneDrive in Microsoft Office / Office 365īased on your description, it could be an intermittent server issue as it seems to only appear on several users randomly. When multiple Excel instance is made, maybe the file paths are added in a same instance? S aved copy of the files with shorter file name in different folder that has shorter file path. Check 'File Tab on Excel->Advanced -> General -> Ignore other applications that use Dynamic Data Exchange’ on the PC that has problem On another PC, open the same Excel file with affected user' account signed in following the same reproducing steps Logging out OneDrive and Office application The file folder and file name contain Japanese (2 byte) and the length of URL of the files are, for example Multiple user, but not all user have this trouble since last week If the same user open only one file, they do not see the error even if it is the same excel file. Users were doing same operation without problem before. Rename the file to use a shorter name or copy it to a different folder with a shorter path' When user open multiple excel file with Excel (Not Excel online) on OneDrive, they see error message 'We couldn't open that file. Office: Microsoft Office 365 Business Version 1708īrowser: IE11 and Chrome *Both has same trouble If someone has similar experience, any advice would be helpful.Īs far as I searched, I was not able to find same trouble. My colleagues are having the following trouble.
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